Burrow StayCation:
Premium Small Pet Boarding

StayCation Frequently Asked Questions

Booking + Check-In

Can I book same-day?
Same-day check-in is available only for established clients (previous boarding, grooming, or consultation). New clients must book in advance. Emergency situations: text (714) 485-8383.

What are check-in/check-out times?

• Check-in: 3PM-10PM on start date

• Check-out: 7AM-12PM on end date

• Special accommodations available upon request

How do I book?
Submit a request above, text or email. We respond within 48 hours.

Pricing + Payment

What payment methods do you accept?
Prefer: Cash, Check, Venmo, Zelle
Accept: Credit card (3.5% service fee applies)

When is payment due?
At service completion, unless payment plan arranged in advance.

What about deposits?
50% of total stay due at booking. Payment plans available.

What's your cancellation policy?
Please review our cancellation policy before booking.

Are weekly/monthly discounts available?
Yes! Standard Suite and Free Roam Suite guests qualify for weekly and monthly discounts.

Care + Safety

Is RHDV-2 vaccination required?
Yes, as of May 1, 2024. All rabbits must be vaccinated or provide veterinarian exemption note. We offer low-cost vaccine clinics twice yearly.

What if my pet has a medical emergency?
We:

• Triage immediately with our rabbit first aid kit

• Contact you right away

• Seek medical care without delay

• Transport to your primary vet (business hours) or emergency clinic (after hours)

Note: You will be required to reimburse all medical expenses.

Are you experienced with emergencies?
Yes! We've been rabbit owners for 6+ years, volunteer with LA/OC rescues, and have relationships with exotic vets within 30 miles.

Do you provide pet insurance?
Yes! Basic pet insurance through Pet Sitter's Associates is already included.

Do I need to bring their carrier?
Yes, please leave it with us in case of emergency.

What's Included

Do I need to bring food/supplies?
No! We provide everything: premium pellets (your brand), organic vegetables, unlimited hay, treats, toys, and enrichment.

Optional to bring for comfort:

• Favorite stuffed animal (non-chewers only)

• Favorite cloth hidey

• Favorite chew toys (we replenish as needed)

• Favorite puzzles (plastic preferred)

• Item that smells like you (blanket/clothing you don't mind getting ruined)

What's included for rabbit boarding guests?

• 24/7 onsite staff

• Daily cleaning (1-2x depending on tier)

• Daily updates (1-2x depending on tier)

• Organic vegetables + premium pellets (your brand)

• Unlimited hay (Timothy, oat, orchard, mixed)

• Treat testing twice daily

• Social playtime (15 min-1 hour depending on tier)

• Toys + enrichment

• Unlimited photos

• Your exact routine followed

What's included for guinea pig boarding?
Same as rabbit boarding PLUS vitamin C supplement.

Can I add extra services?
Yes! Add-ons available (additional fees apply):

• Ball pit

• Dig box

• Elevated bunny bed

• Extra free-roam time (1 hour)

• Level 3+4 treat puzzles

• Personal air purifier

• Upgraded pen space

• Water fountain (wired or wireless)

Contact us for pricing.

Camera Access + Updates

Can I video call my pet?
Yes! Schedule during their social time at no extra cost. Request extra photos anytime (we send minimum one-two daily).

How does camera access work?
Pocket Studio, Standard Suite, Standard Suite XL and Free Roam Suite guests get 24/7 camera access via Blink app.

• Download app before arrival

• Set up account at check-in

• We email login credentials 1 week before check-in

• Full viewing access (please don't change settings)

• Audio disabled (don't use talk function—disturbs other guests)

• May experience lag due to battery power

• We remove access after check-out

Other Services

Can I add grooming?
Yes! Add full spa day (fur, nails, scent glands, ears) for $100 per rabbit. Contact for guinea pig pricing.

Important: If professional grooming becomes necessary during stay due to excessive shedding, $150 grooming fee applies per Release of Responsibility.

Free Roam Suite guests receive one complimentary spa service (nail trim, scent glands, OR ear cleaning).

Do you board other small mammals?
Yes! We specialize in rabbits but welcome guinea pigs, chinchillas, hamsters, and rats. Contact for species-specific rates.

What if I need to extend my reservation?
Contact us immediately! Extensions require:

• Additional paperwork

• Availability confirmation

• Daily rate for extra days

If extension isn't possible, we can:

• Return pet home + convert to 2 daily in-person consultations, OR

• Use our overflow location (rates vary)

Hotel Details

Will my pet interact with other animals?
No. All hotel guests are visually separated for safety and stress reduction. Your pet will not see our rabbits or other guests.

What are your quiet hours?

Our boutique hotel maintains quiet hours from 10 AM - 3 PM daily for midday rest and relaxation. Essential care and 24/7 camera access continue. Evening social activities are personalized based on your pet's needs and energy level.

Where are your resident rabbits?
Our trio (learn about them here) are housed in a completely separate building.

What makes you different from other boarders?

• Largest pen space by default in SoCal for rabbits and accommodating different housing set-ups for all other smalls

• All-inclusive service (never worry about forgetting supplies)

• Home environment recreation for stress-free transitions

• 24/7 camera access for select tiers

• Insured hotel with optional additional coverage (for your pets)

• Strict vaccination requirements and wellness certificates verified every stay

• Rescue partnerships (we connect you with alternatives if we're full)