Cancellation Policies
We understand that life doesn't always go according to plan. Due to high demand and limited availability for our Long Beach rabbit boarding, bonding, and grooming services, please review our cancellation policies carefully.
All policies are subject to change.
Burrow Retreat | Rabbit Bonding
Cancellation Policy
Rabbit bonding retreats are scheduled in advance with your rabbits as our only fluffle during that time period.
Cancellation notice required: 7 days
Late cancellation penalty: Full deposit forfeited
Rescheduling Policy
Rescheduling notice required: 7 days
Late rescheduling penalty: $100 reschedule fee + moved to end of waitlist
Exception for Pet Illness
Veterinarian's note required to avoid fees if your rabbit becomes ill before the retreat.
Our Right to Reschedule
We reserve the right to postpone and reschedule any retreat due to rabbit or human illness, emergencies, or other unforeseen circumstances.
Burrow StayCation | Small Pet Boarding
When you make a reservation, we hold your pet's space and often reach full capacity. This means we must turn away other guests. Timely cancellation allows us to offer that space to others on our waitlist.
Peak Season Cancellation Policy
Cancellation notice required: 30 days
When you cancel a peak season boarding reservation -
With 30+ days notice:
Immediate refund: 0%
Reservation-fill refund: 100% if we rebook your dates (see below)
Potential total refund: 100%
With less than 30 days notice:
Full deposit forfeited
No refund available
Reservation-Fill Refund Details:
To receive the 100% refund, your cancelled reservation must be filled by another guest who:
Reserves the same dates (within 7 days of your original start date)
Pays for the full staycation value (not a partial stay)
Submits their deposit
Once we receive the replacement reservation deposit, we will process your full refund within 7-10 business days.
Example: If you cancel a July 4-11 peak season reservation with proper notice (30+ days), you receive 0% immediately. If another family books July 4-11 (or June 27-July 11, or July 4-15, etc.) and submits their deposit, you receive 100% refund.
2026 Peak Periods:
January 1-4
February 12-17
March 29-April 17 (spring)
May 20-27
June 1-September 8 (summer)
November 23-December 2 (Thanksgiving)
December 17-January 5, 2027 (holidays)
2027 Peak Periods:
January 1-10
February 10-17
March 7-April 18 (spring)
May 23-31
June 1-September 12 (summer)
November 21-December 3 (Thanksgiving)
December 12-January 10, 2028 (holidays)
Non-Peak Season Cancellation Policy
Cancellation notice required: 14 days (2 weeks)
When you cancel a non-peak boarding reservation -
With 14+ days notice:
Immediate refund: 50% of deposit
Reservation-fill refund: Additional 50% if we rebook your dates (see below)
Potential total refund: 100%
With less than 14 days notice:
Full deposit forfeited
No refund available
Reservation-Fill Refund Details:
To receive the additional 50% refund, your cancelled reservation must be filled by another guest who:
Reserves the same dates (within 7 days of your original start date)
Pays for the full staycation value (not a partial stay)
Submits their deposit
Once we receive the replacement reservation deposit, we will process your additional 50% refund within 7-10 business days.
Example: If you cancel a May 10-17 reservation with proper notice (14+ days), you receive 50% immediately. If another family books May 10-17 (or May 3-17, or May 10-20, etc.) and submits their deposit, you receive the remaining 50%.
Our Right to Reschedule
We reserve the right to reschedule any staycation reservations due to facility issues, illness, emergencies, or other unforeseen circumstances.
Burrow Spa Day | Mobile Grooming
Deposit Requirement
A deposit is required to confirm your Spa Day appointment.
Deposit deadline: At least 72 hours prior to scheduled appointment
If deposit is not received: If we do not receive your deposit at least 72 hours before your scheduled appointment, we will assume you no longer wish to proceed and will release your time slot to other clients on our waitlist.
We will send a courtesy reminder, but it is your responsibility to ensure timely payment.
Cancellation Policy
Mobile grooming appointments share limited daily slots. When you reserve, we must turn away other clients.
Cancellation notice required: 72 hours (3 days)
Late cancellation penalty: Full deposit forfeited
Our Right to Reschedule
We reserve the right to reschedule spa day appointments due to illness, emergencies, vehicle issues, or other unforeseen circumstances.
Burrow Consultations | Virtual & In-Person
Cancellation Policy
Consultation appointments share the same scheduling slots as spa days and other services.
Cancellation notice required: 72 hours (3 days)
Late cancellation penalty: Full deposit forfeited
Our Right to Reschedule
We reserve the right to reschedule consultations due to illness, emergencies, or other unforeseen circumstances.
How to Cancel or Reschedule
Contact us as soon as possible!
Email:info@bunchiaburrow.com
Phone: (714) 485-8383 (text preferred)
Please include:
Your name
Service type (Retreat, StayCation, Spa Day, Consultation)
Original appointment date
Reason for cancellation (if requesting exception)
Response time: Please allow up to 48 hours for confirmation of your cancellation or rescheduling request.
Emergency Exceptions
We understand that true emergencies happen. If you or your pet experiences a medical emergency, please contact us immediately. We will work with you on a case-by-case basis.
Documentation may be required:
Veterinary records for pet illness or injury
Other documentation for extenuating circumstances
Deposits & Refunds
Non-refundable circumstances:
Late cancellations (within the notice period specified above)
No-shows without prior notice
Failure to meet vaccination requirements (RHDV-2 for rabbits) or provide wellness documentation (guinea pigs, chinchillas, rats + hamsters)
Refundable circumstances:
Cancellation with proper notice during non-peak season (partial)
Bun Chia Burrow-initiated cancellations (full refund)
Refund processing: Refunds are processed within 7-10 business days of cancellation confirmation to the original form of payment.
Questions?
If you have questions about our cancellation policy or need to discuss your specific situation, please contact us:
Email:info@bunchiaburrow.com
Phone: (714) 485-8383 (text preferred)
We're here to work with you while maintaining fair policies for all our families.