Cancellation Policies
We understand that life doesn't always go according to plan. Due to high demand and limited availability for our Long Beach rabbit boarding, bonding, and grooming services, please review our cancellation policies carefully.
All policies are subject to change.
Burrow Retreat | Rabbit Bonding
Cancellation Policy
Rabbit bonding retreats are scheduled in advance with your rabbits as our only bonding group during that time period.
Cancellation notice required: 7 days
Late cancellation penalty: Full deposit forfeited
Rescheduling Policy
Rescheduling notice required: 7 days
Late rescheduling penalty: $100 reschedule fee + moved to end of waitlist
Exception for Pet Illness
Veterinarian's note required to avoid fees if your rabbit becomes ill before the retreat.
Our Right to Reschedule
We reserve the right to postpone and reschedule any retreat due to rabbit or human illness, emergencies, or other unforeseen circumstances.
Burrow StayCation | Small Pet Boarding
When you make a reservation, we hold your pet's space and often reach full capacity. This means we must turn away other families. Timely cancellation allows us to offer that space to others on our waitlist.
Peak Season Cancellation Policy
Cancellation notice required: 10 days
Late cancellation penalty: Full deposit forfeited
2025 Peak Periods:
January 1-5
February 13-18
April 13-26
May 22-27
June 1-September 2 (summer)
November 25-December 1 (Thanksgiving)
December 20-January 4, 2026 (holidays)
2026 Peak Periods: Coming soon
Non-Peak Season Cancellation Policy
Cancellation notice required: 72 hours (3 days)
Late cancellation penalty: 50% of deposit forfeited
Our Right to Reschedule
We reserve the right to reschedule any boarding reservation due to facility issues, illness, emergencies, or other unforeseen circumstances.
Burrow Spa Day | Mobile Grooming
Cancellation Policy
Mobile grooming appointments share limited daily slots. When you reserve, we must turn away other clients.
Cancellation notice required: 72 hours (3 days)
Late cancellation penalty: Full deposit forfeited
Our Right to Reschedule
We reserve the right to reschedule grooming appointments due to illness, emergencies, vehicle issues, or other unforeseen circumstances.
Burrow Consultations | Virtual & In-Person
Cancellation Policy
Consultation appointments share the same scheduling slots as spa days and other services.
Cancellation notice required: 72 hours (3 days)
Late cancellation penalty: Full deposit forfeited
Our Right to Reschedule
We reserve the right to reschedule consultations due to illness, emergencies, or other unforeseen circumstances.
How to Cancel or Reschedule
Contact us as soon as possible:
Email: info@bunchiaburrow.com
Phone: (714) 485-8383 (text preferred)
Please include:
Your name
Service type (Retreat, StayCation, Spa Day, Consultation)
Original appointment date
Reason for cancellation (if requesting exception)
Response time: Please allow up to 48 hours for confirmation of your cancellation or rescheduling request.
Emergency Exceptions
We understand that true emergencies happen. If you or your pet experiences a medical emergency, please contact us immediately. We will work with you on a case-by-case basis.
Documentation may be required:
Veterinary records for pet illness or injury
Other documentation for extenuating circumstances
Deposits & Refunds
Non-refundable circumstances:
Late cancellations (within the notice period specified above)
No-shows without prior notice
Failure to meet vaccination requirements (RHDV-2 for rabbits)
Refundable circumstances:
Cancellation with proper notice during non-peak season (partial)
Bun Chia Burrow-initiated cancellations (full refund)
Refund processing: Refunds are processed within 7-10 business days of cancellation confirmation.
Questions?
If you have questions about our cancellation policy or need to discuss your specific situation, please contact us:
Email: info@bunchiaburrow.com
Phone: (714) 485-8383 (text preferred)
We're here to work with you while maintaining fair policies for all our Long Beach families.