If located within 35 miles of Long Beach (90808), we include one complimentary transportation service per reservation (pickup OR drop-off, one carrier).

On the day of transport, your pet will experience white glove service:

• Text message one hour prior with estimated time of arrival

• Gentle, stress-free handling during transport

• Photo update upon arrival (separate from daily updates)

• Temperature-controlled vehicle

• Secure carrier placement

Additional transport assistance is available at $50 per carrier if you need both pickup and drop-off, or have multiple pets in separate carriers.

Of course!

At no additional cost, we can schedule video calls so you can interact with your pet during their recovery. We send minimum one daily update, but can send more photos upon request.

Even better: All medical boarding guests receive 24/7 live camera access through the Blink app. You can check on your recovering pet anytime, day or night, from anywhere in the world.

Yes.

As of May 1, 2024, all rabbits must be RHDV-2 vaccinated unless you submit a veterinarian's note explaining exemption.

We take this seriously to protect all rabbits in our care, especially those in vulnerable post-surgical states. We verify vaccination status for every reservation.

We offer mobile vaccine clinics on-site twice a year to help our clients stay up to date.

Guinea pigs, chinchillas, rats, and hamsters require a veterinarian's note confirming good health and current medical status.

No, but highly recommended.

All medical boarding reservations include basic pet insurance through Pet Sitter's Associates at no additional cost.

However, we highly recommend additional pet insurance if there is any reason to believe your pet may need to return to the veterinarian during their recovery stay (complications, infection concerns, extended recovery, etc.).

Contact us for more details about coverage options.

Yes, please!

We ask that you leave their carrier with us in the event of an emergency. If your pet needs urgent veterinary care during their stay, we'll transport them in their own familiar carrier to minimize stress.

No.

We provide everything your recovering pet needs, including:

• Species-appropriate diet and critical care food

• Medication administration supplies

• Comfortable bedding

• Quiet recovery environment

• Toys and enrichment

But for your pet's comfort, you may pack:

• Favorite stuffed animal (if not an active chewer)

• Favorite hidey hole (cloth hideaways preferred for comfort)

• Favorite chew toys (we'll replenish as needed)

• Favorite puzzles (plastic puzzles preferred for hygiene)

• An item that smells like you (blanket or clothing you don't mind may get soiled)

Personal comfort items can help reduce stress during recovery, but they're not required.

We use Blink wireless cameras for all medical boarding guests.

Before your pet's stay:

• Download the Blink app (available on iOS and Android)

• We'll email login credentials one week before check-in

• We recommend setting up your account at check-in for troubleshooting

During your pet's recovery:

• You have full access to the camera 24/7

• Please do not change any settings (audio is already disabled)

• Do not use the "speak to talk" function as it disturbs other recovering guests

• Battery-powered cameras may have slight lag when first entering the app

After your pet's stay:

• No action needed! We'll remove your access once recovery is complete

For veterinary referrals:

• Have your veterinarian contact us directly at (714) 485-8383

• We'll coordinate directly with your vet for care plan details

• Faster processing for vet-referred cases

For non-referrals:

• Fill out our client intake form

• Text us at (714) 485-8383 once completed for immediate review

• We respond within 48 hours (often sooner for medical cases)

Emergency same-day check-in is available for established clients once intake form and deposit are reviewed.

All check-ins and check-outs are by appointment.

Check-in:
Medical boarding guests can be checked in at any time when reserving under Outpatient Clinic services. We understand medical situations require flexibility.

Check-out:
All guests can be checked out as early as 7:00 AM and as late as 12:00 PM on the end date of your reservation.

Special accommodations (early check-in, late check-out) available upon request. Contact us to arrange.

Deposit:
$110 (equivalent to one night's stay at Tier 1) is due to complete your reservation. Your reservation is not finalized without a deposit.

Payment plans available - contact us to arrange.

Full payment:
Due at the end of services, unless a payment plan is agreed upon in advance.

Payment methods:

• Cash (preferred)

• Check (preferred)

• Venmo

• Zelle

• Credit card (3.5% service fee applies, billed separately)

Cancellation policy:
Please review our cancellation policy before booking, especially during peak seasons.

Emergency outpatient clinic stays will be treated as a rolling reservation and will be billed accordingly (tier 1, tier 2 or tier 3).

Weekly and monthly stay discounts still apply for extended recovery periods.

We understand medical situations can be unpredictable. We'll work with you on flexible billing if your pet's recovery takes longer than expected.

No.

Because your pet is in recovery, we do not provide additional services that may cause stress, discomfort, or interfere with healing.

Our focus during medical boarding is solely on your pet's health, comfort, and recovery. Grooming services can be scheduled after your pet has fully recovered.

We have comprehensive emergency protocols:

Immediate response:

1. Triage the situation using our rabbit first aid kit and medical training

2. Contact you immediately about the crisis via call, text, and email

3. Simultaneously seek medical care - we do not wait for permission in true emergencies

If you're unreachable:

• We contact your designated emergency contact

• If both are unreachable, we make the executive decision to transport your pet to the first available exotic veterinarian

• We attempt your primary veterinarian first during business hours

• After hours, we transport to the nearest emergency clinic

Veterinary access:
We have relationships with multiple exotic veterinarian clinics and emergency hospitals within 30 miles.

Financial responsibility:
You will be required to reimburse The Bun Chia Burrow for all medical expenses incurred during emergency care. We prioritize your pet's health over payment concerns.

Yes! Absolutely.

We believe in the healing power of companionship. Studies show that bonded rabbits (and other social species) recover better when kept together.

Our facility is safe for companion stays:

• We're not equipped for IV lines or heavy machinery (outpatient care only)

• There's no risk of companions interfering with medical equipment

• Visual and physical contact reduces stress during vulnerable recovery time

• Bonded pairs eat better and feel more secure together
  

All tiers can accommodate bonded companions. Contact us to discuss your bonded groups's recovery plan.

Medical boarding stays are flexible based on your pet's recovery needs.

Typical stays:

• Post-spay/neuter: 1-7 days

• Dental procedures: 2-5 days

• Complex surgeries: 7-14 days

• Extended recovery: 2-4 weeks

Discounts available:

• Weekly stays: Discounted rates apply

• Monthly stays: Discounted rates apply

We work closely with your veterinarian to determine the appropriate recovery timeline. Extensions are available if your pet needs more time to heal.

Yes.

Medical boarding guests are housed in designated recovery areas that prioritize quiet, calm environments conducive to healing.

• Reduced noise levels in recovery suites

• Priority monitoring for medical guests

• Minimal stress during the vulnerable recovery period