This is my first time leaving him. Are you sure you know how to handle rabbits?

Yes! We have been rabbit owners for the last 4.5 years, who currently volunteer between different rescues and shelters throughout the Los Angeles and Orange counties. We are well versed in protocol to pursue in a crisis, and have access to different veterinarian clinics and hospitals within a 30 mile radius.

Can you videochat me while I’m away?

Of course! At no additional cost, we can definitely schedule a time, as well as send photos upon request (we send at minimum one update a day, but can send more if you need).

Also, we are testing out the enobot ebo (robotic cameras) for future guests. WIth the enobot, you are able to talk and move the robot to see your rabbit/s via the app.

What if I need to extend our agreed Burrow StayCation period?

You will be charged the daily rate every day after.

How much is the StayCation deposit? When is payment due?

The deposit is 50% of your stay and is due at booking (via Zelle or Venmo, a 3.5% service charge will incur if paying by credit card). Full payment is due at the end of services, unless a payment plan is agreed upon prior.

I just received my e-mail confirmation for their StayCation. What do I need to do now?

Prior to your rabbit/s’ stay, you must submit a completed client intake form. We will respond in 48 hours if there is anything missing or if we need additional information.

Will there be other pets in the Burrow?

While we do care for our own trio (learn more about them here), they are housed in a completely separate building. Your rabbit/s will not be able to see them or the other guests, as all guests are separated visibly from each other.

What does a StayCation include?

Your rabbit/s’ will have:

• Access to a 5'x5' playpen (for every additional pair: additional 2.5' playpen space will be added, no additional fees)

• Locally purchased organic vegetables

• Premium pellets daily (according to routine)

• Treat testing with high quality fruits* twice a day

• May also treat test with products purchased from other reputable small businesses

• Unlimited access to hay of choice (Timothy, oat, orchard, mixed etc.) throughout the day

• Unlimited access to toys and enrichment activities

• Included, but not limited to: willow wreaths, seagrass mats, apple chew sticks, ball pit (if indicated in intake form), dig box (if indicated in intake form), tunnel system, cardboard hidey (if indicated in intake)

• Social playtime (with humans) for minimum one hour* a day

• Following routine according to the schedule given by rabbit parent

• Unlimited photos of your rabbit/s (request as many as you desire, but we will always send at least one as part of the daily update)

• Daily updates of your rabbit/s 

• 2x daily cleaning (morning and evening) of their playpen

Can you help transport my rabbit to/from the Burrow?

Yes, if you are located within 30 miles of the Burrow, we offer one (1) complimentary transportation service. If you need additional assistance with transport, we will charge $50 for each carrier.

Do I need to bring anything for my rabbit/s?

We provide everything they need, so you do not have to. But for your rabbit/s’ comfort, you can pack their:

• Favorite stuffed animal (if not an active chewer)

• Favorite hidey hole (if cloth hideys are preferred)

• Favorite chew toys (we will replenish them as they run out / you can list where to purchase in your intake form)

• Favorite puzzles (plastic puzzles are preferred for hygienic purposes)

• An item of yours that smells like you (recommend a blanket or piece of clothing that you do not mind may get ruined)

Do I leave my rabbit/s’ carrier with you?

Yes, we ask that we keep their carrier in the event of an emergency.

If my rabbit is molting, will you groom them?

Yes, at your request, a Spa Day full groom (fur, nails, glands and ears) can be included at $75/rabbit (regardless of weight).

If you choose to decline this service, per the Release of Responsibility, a grooming fee of $150/rabbit (regardless of weight) will be charged if a professional grooming is necessary. The professional groom will last roughly 90 minutes.

How do you know if my rabbit needs grooming?

If your rabbit is excessively shedding (i.e., during social playtime, we pet her and patches of fur are coming off), we will inform you via your preferred mode of communication before we proceed with the Spa Day.